1. Refund Eligibility

1.1. Fixen Media (“we,” “our,” or “us”) aims to provide exceptional services to our clients. Refunds may be considered under the following circumstances:

1.1.1. Unsatisfactory Service: If a client is dissatisfied with the service provided, and the issue cannot be resolved through revisions or adjustments.

1.1.2. Cancellation Before Commencement: If a client decides to cancel a project before work has commenced, a refund may be considered, subject to applicable terms.

2. Non-Refundable Services

2.1. Certain services may be deemed non-refundable due to their nature. This includes but is not limited to, services where substantial work has already been completed, third-party expenses have been incurred, or digital products have been delivered.

3. Requesting a Refund

3.1. Clients seeking a refund must submit a written request to [contact@fixenmedia.com] detailing the reasons for the refund request.

4. Refund Processing

4.1. Refunds, if approved, will be processed using the same payment method used for the original transaction.

4.2. Processing times for refunds may vary and are subject to the policies of financial institutions and payment processors.

5. Revisions and Amendments

5.1. Fixen Media reserves the right to revise and amend this refund policy at any time. Clients will be notified of any changes.

6. Contact Information

6.1. For questions or concerns regarding this Refund Policy, please contact us at:

Email: [contact@fixenmedia.com]